Shipping policy
Taxes & Customs Fees – Twins Special Official Distributor
At Twins Special Official Distributor, we ensure a smooth shipping process, but please note that import duties, taxes, and customs fees are not included in your purchase.
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Who Pays for Taxes & Customs Fees?
Customers are responsible for any applicable import duties, VAT, or customs clearance fees required by their country. These charges are imposed by local customs authorities and must be paid by the receiver upon arrival.
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How Customs Fees Are Determined
Customs duties and taxes vary by country and are based on factors such as:
✔️ Declared value of the package
✔️ Product category (e.g., sports equipment, apparel, etc.)
✔️ Import regulations of the destination country
We recommend checking with your local customs office for detailed information on potential fees before placing an order.
Important Notes:
• Shipping fees paid to us cover transportation costs only—they do not include taxes or import duties.
• If customs fees are unpaid, the package may be returned, delayed, or destroyed by customs. In such cases, Twins Special Official Distributor is not responsible for any additional charges or losses.
• Customers should provide accurate shipping information to avoid delays or customs clearance issues.
Shipping & Delivery
Thailand Orders
Items ordered in Thailand can only be delivered to persons 18 years or older, with an address in Thailand.
Order Processing Time
• Please allow 1-2 days for your order to be processed for shipping.
• We make every effort to fulfill orders as quickly as possible.
Estimated Delivery Times
🚀 Express Shipping: 3-7 working days
📦 Economic Service: 8-12 working days
Courier Services We Use
We partner with trusted couriers for safe and efficient delivery:
• UPS
• FEDEX
How to Track Your Order?
📍 UPS Tracking: Track Here (https://www.ups.com/track?loc=en_TH&requester=ST/)
📍 FEDEX Tracking: Track Here (https://www.fedex.com/en-th/home.html)
Shipping Costs
Shipping fees are determined using the volumetric weight formula, which considers both the size and actual weight of your order. This ensures accurate pricing, especially for larger but lightweight items.
South America Orders
📌 According to customs regulations, clients must send us their ID for customs clearance.
Any Questions?
📧 Email: Twinsspecialth@gmail.com
📞 Phone: +66 2 671 1850,
📍 Business Address:
Twins Special Official Distributor
99 Rimthang-Rodfai Road, Khlong Toei, Bangkok 10110, Thailand
🔹 Twins Special Official Distributor – Premium Thai Quality, Worldwide Shipping 🔹